Call Center Recording

Crystal Recording specializes in conference call recording, editing, encoding and posting to your web-site.

All you have to do is tell us to record it, and we take care of EVERYTHING else.

Here is what we do to record your conference call:

1	We dial up to the conference center just like any other guest.
2	We start recording the call immediately when entering the conference call with some proprietary software.
3	We repeat the previous step with another completely independent system using a different phone line.  (This protects against hardware failure, and more commonly, the conference center spontaneously dropping a guest "us").
4	At the conclusion of the conference call, your recording is saved into a standard wav format.  From here, the background noise is removed, any segments of rude guests, FAX machines, etc. are removed, and we cut the call to start and stop where you want it.
5	The conference call is "encoded" and optimized into a format that can be streamed on the Internet, usually Windows Media or Real Audio.
6	We upload the edited conference call to your web-site and create the link to it on your audio archives page.
	From this point, visitors to your web-site are able to listen to your recorded conference call whenever they want.
*	Note: The encoding process is done so that people on dial-up Internet connections receive no, or few "buffering" ( Stops in the recording when listening to it).
Hear what our clients have to say about our services!

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Our Conference Call Recordings

are Crystal Clear, & Quick

to start streaming!